- This topic has 11 voices and 14 replies.
-
Posts
-
I’m thinking about getting insurance and Lemonade’s low prices caught my eye, but I’ve seen some concerning things online. Some folks say their claims process is a nightmare with slow responses and incorrect information. Others mention unexpected extra charges for car insurance. Then there are people who had quick and easy experiences, especially with simple claims. With such mixed reviews, I’m wondering if the savings are worth the potential headaches. What have your experiences been with Lemonade?
It seems like Lemonade’s customer service relies heavily on AI chatbots, which can be frustrating when you have a complex issue that needs a human touch. One person was even told that multiple people they were communicating with were actually AI bots. This lack of direct human interaction and a phone number to call listed in the app makes me hesitant to rely on them if I ever needed real help with a claim.
I’ve seen a lot of people complaining about big price hikes with Lemonade pet insurance. One person’s monthly premium for their cat jumped from $44 to $77, a substantial increase even though Lemonade had covered some previous issues. This makes me wary of their initial low prices, as they might significantly increase after a while, especially if you file any claims.
As someone who had a horrible experience with a Lemonade car insurance claim after my car was hit by someone else with GEICO, even though the other driver was 100 percent at fault, GEICO denied my claim based on the other driver’s lie. While this wasn’t directly Lemonade’s fault, it highlighted how important good claim handling is, and some Lemonade users have reported similar difficulties getting their claims processed correctly.
After being with Metromile for years, which Lemonade bought, I’ve seen my rates go up by 30-50 percent. Plus, the app isn’t as good anymore; it doesn’t show the tracking of trips and potential car issues as Metromile did, just a lump sum of miles, making me feel like it might be a scam. I’m actively looking for another car insurance provider because of these changes.
- You must be logged in to reply to this topic.